Privacy Policy

1. Who We Are

Pure Touch Cleaning ("we", "us", "our") is a residential and commercial cleaning business operating in Western Sydney, NSW, Australia. We are committed to protecting the privacy of our customers, website visitors, and prospective clients.

This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

When you interact with our website or engage our services, we may collect the following personal information:

• Contact details — name, phone number, email address
• Property details — service address, suburb, and property type
• Service preferences — cleaning frequency, job type, special instructions
• Communications — messages or enquiries you send to us
• Usage data — pages visited and actions taken on our website (collected anonymously)

We only collect information that is necessary to provide or arrange cleaning services for you.

3. How We Collect It

We collect personal information in the following ways:

• Through quote request forms and lead capture forms on our website
• When you call or email us directly
• When you book a service and become a client
• Through our scheduling and CRM software when you interact with our booking system

4. Why We Collect It

We use your personal information to:

• Respond to your enquiry and provide a quote
• Schedule and carry out cleaning services at your property
• Send you appointment reminders, follow-ups, and relevant service updates
• Deliver our free 7-day cleaning insight series (if you opted in)
• Improve our services and website experience
• Meet our legal and business obligations

We will not use your information for purposes unrelated to the above without your consent.

5. Who We Share It With

We do not sell or trade your personal information. We may share it with trusted third-party service providers who help us operate our business, including:

• GoHighLevel — our CRM and marketing platform (stores enquiries and client records)
• Jobber — our scheduling and job management software
• Google — for analytics and business profile management

All third-party providers are required to handle your data securely and only for the purpose it was shared.

6. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes using reputable, encrypted third-party platforms for storing client data and limiting access to personal information to staff who need it to perform their role.

7. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site usage. These do not identify you personally. You can disable cookies through your browser settings, though some website features may not function as intended.

Third-party tools embedded in our site (such as GoHighLevel forms) may also set their own cookies, subject to their own privacy policies.

8. How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you are a former client, we may retain basic records for up to 7 years in line with standard business and tax record-keeping requirements. You may request deletion of your data at any time (see Section 9).

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or out-of-date information
• Request that we delete your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at puretouchcleaning.com.au/privacy-policy/. Continued use of our website after any changes constitutes your acceptance of the updated policy.