Frequently Asked Questions

Yes, we provide all cleaning equipment/supplies including fresh
cloths, fresh mop heads, vacuum cleaners, bin liners, chemicals,
etc.

We cannot guarantee a specific time slot. However, we can
discuss your preferred cleaning schedule and we’ll do our best
to accommodate your needs.

It’s not necessary for you to be present during the cleaning
service. All we need is to have access to the property.

We prioritise the safety of your family, including pets and
children. We use eco-friendly and non-toxic cleaning products
whenever possible. If you have specific concerns or preferences
regarding cleaning products, please let us know, and we’ll do
our best to accommodate your requirements.

Yes, all our cleaners undergo thorough background/police
checks and are covered by our public liability insurance and
workers’ compensation.

Our staff is trained to respect the privacy and security of your
property. We take measures to ensure the safety of your
belongings during the cleaning process. Rest assured, your space
is in good hands.

Our staff are professionally trained through dozens of hours of
online training and practical training sequences. We have
systems in place post-cleaning to ensure you are left with the best
cleaning services possible

If you have any additional questions or concerns or need further clarification, please don’t hesitate to reach out at:

Email: puretouchau@gmail.com
Phone (Call/SMS): 0481 529 654

Sounds Good? Schedule Your First Clean Today!

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